Nice to meet you, welcome to Zeva Organics.

Zeva Organics Limited (“Zeva Organics”) provides access to the Zeva Organics website (the “website”) and sell our products to you subject to the conditions set out on this page.

Please read these conditions carefully before using the website. By using the website, you signify your agreement to be bound by these conditions.

1. Your account

If you use the website, you:

Are responsible for maintaining the confidentiality of your Zeva Organics account and password and for restricting access to your computer to prevent unauthorised access to your account

Agree to accept responsibility for all activities that occur under your account or password.

should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.

Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering.

Zeva Organics reserves the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.

2. Privacy

Please review our Privacy Policy which also governs your visit to Zeva Organics, to understand our practices.

3. Access to Zeva Organics

We will do our best to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.

4. Licence for website access

Zeva Organics grants you a limited licence to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Zeva Organics. This licence does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without Zeva Organics’s express written consent.

You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Zeva Organics and its affiliates without express written consent of Zeva Organics. You may not use any meta tags or any other ‘hidden text’ utilising Zeva Organics’s name or trademarks without the express written consent of Zeva Organics. Any unauthorised use terminates the permission or license granted by Zeva Organics.

You are granted a limited, revocable, and non-exclusive right to create a hyperlink to any page within the website as long as the link does not portray Zeva Organics products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Zeva Organics logo or other proprietary graphic or trademark as part of the link without our express written consent.

Any unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

5. Your conduct

You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way.

You must not use the website for any of the following:

for fraudulent purposes

in connection with a criminal offence

or other unlawful activity;

to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of, or contains, software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any ‘spam’; to cause annoyance, inconvenience or needless anxiety

6. Copyright and database rights

This site is produced, owned and operated by Zeva Organics. All content included on the website, such as text, graphics, logos, button icons, images and software, is the property of Zeva Organics or its subsidiaries, its affiliates or its content suppliers and is protected by United Kingdom and international copyright and database right laws. The compilation of all content on this website is the exclusive property of Zeva Organics and its affiliates and is protected by United Kingdom and international copyright and database right laws. All software used on this website is the property of Zeva Organics, its affiliates or its software suppliers and is protected by United Kingdom and international copyright laws.

You may not systematically extract and/or re-utilise parts of the contents of the website without our express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (either once or many times) for re-utilisation of any substantial parts of this website, without our express written consent. You also may not create and/or publish your own database that features substantial (e.g. our prices and product listings) parts of this website without our express written consent.

7. Trademarks

Zeva Organics and other marks indicated on our website are trademarks or registered trademarks of Zeva Organics Limited or its subsidiaries in the European Union, the United States and/or other jurisdictions. Zeva Organics’s graphics, logos, page headers, button icons, scripts and service names are the trademarks or trade dress of Zeva Organics. Zeva Organics’ trademarks and trade dress may not be used in connection with any product or service that is not Zeva Organics’, in any manner that is likely to cause confusion among customers or in any manner that disparages or discredits Zeva Organics. All other trademarks not owned by Zeva Organics that appear on this website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Zeva Organics.

8. Our contract

When you place an order to purchase a product from Zeva Organics, we will send you an email confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we dispatch that product to you and is confirmed by an email we send to you confirming that we have dispatched the product (the ‘Dispatch Confirmation E-mail’). That acceptance will be complete at the time we send the Dispatch Confirmation Email to you. Any products on the same order which we have not confirmed in a Dispatch Confirmation Email to have been dispatched do not form part of that contract. You are seeking to enter into a contract with Zeva Organics Limited when you place an order.

9. Liability and Warranty

Zeva Organics, its subsidiaries, its affiliates or its content suppliers do not provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information or materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirement.

10. Returns

Please review our Returns Policy which applies to products purchased from us. In addition to your returns guarantee, customers in the European Union are entitled to a statutory cooling-off period of seven business days. Details of this statutory right and an explanation of how to exercise it are provided in Returns Policy.

11. Pricing and availability

We list availability information for products sold by us on the website, including on each product information page. Beyond what we say on that page or otherwise on the website, we cannot be more specific about availability. Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order, we will inform you by email if any products you order turn out to be unavailable.

All prices are inclusive of VAT (Value Added Tax) at the prevailing rate. Despite our best efforts, a small number of the various products in our catalogue may be mis-priced. If a product’s correct price is lower than our stated price, we charge the lower amount and send you the product. If a product’s correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before dispatch or cancel your order and notify you of such cancellation.

12. Children

Zeva Organics does not sell products for purchase by children. If you are under 18, you may use the website only with the involvement of a parent or guardian.

13. Electronic communications

When you visit the website or send emails to us, you are communicating with us electronically. We communicate with you by email or by posting notices on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

14. Alteration of Service or Amendments to the Conditions

We reserve the right to make changes to our website, policies, and these Conditions of Use & Sale at any time. You will be subject to the policies and Conditions of Use & Sale in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

15. Events beyond our reasonable control

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

16. Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

17. Governing law and jurisdiction

These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the non-exclusive jurisdiction of the English courts.

Your statutory rights are not affected by these terms and conditions.

Zeva Organics Limited (“Zeva Organics” or “we” or “our“) takes data privacy seriously. This Privacy Policy informs the users of our website or mobile applications on which this Privacy Policy is displayed (“Website“) how we, as controller within the meaning of the General Data Protection Regulation (“GDPR“) collect and process the personal data and other information of such users in connection with their usage of the Website.

CATEGORIES OF PERSONAL DATA AND PROCESSING PURPOSES – WHAT PERSONAL DATA DO WE PROCESS ABOUT YOU AND WHY?
METADATA

You may use the Website without pro

viding any personal data about you. In this case, we will collect only the following metadata that result from your usage of the Website: browser type and version, operating system and interface, website from which you are visiting us (referrer URL), webpage(s) you are visiting on our Website, date and time of accessing our Website, and internet protocol (IP) address. Your IP address will be used to enable your access to our Website. The metadata, including the shortened IP address, will be used to improve the quality and services of our Website and services by analysing the usage behaviour of our users.

ACCOUNT

If you create an account on our Website you will be asked to provide the following personal data about you: name, gender (salutation), date of birth, postal address, email address, telephone number, selected password for your account, payment details, invoicing and delivery address and your preferences in receiving marketing from us (voluntary). We process such personal data for purposes of account administration, answering your queries or information requests, providing desired products or services, providing you with marketing materials where you have provided consent for us to do so, to the extent permitted by applicable law, analysing your interests for marketing purposes, improving our Website according to usage patterns, and for technical administration or other purposes to which you have agreed.

PRODUCT ORDERS

If you order a product via our Website we collect and process the following personal data about you: name, gender (salutation), postal address, email address, telephone number, payment details, invoicing and delivery address, type and amount of product, purchase price, order date, order status, product returns, customer care requests, and your preferences in receiving marketing from us (voluntary). We process such personal data for purposes of carrying out the contractual relationship and the product order, providing customer care services, compliance with legal obligations, defending, establishing and exercising legal claims, providing you with marketing materials where you have provided consent for us to do so, to the extent permitted by applicable law, and analysing your interests for marketing purposes.

COMPETITIONS

If you participate in a competition, we collect and process the following personal data about you: name, gender (salutation), postal address, email address, telephone number and selection as winner. We process such personal data for purposes of carrying out the competition, informing the winner, delivering the prize to the winner, carrying out the event, and providing you with marketing materials where you have provided us consent to do so, to the extent permitted by applicable law, and analysing your interests for marketing purposes.

NEWSLETTER

If you request to receive our newsletter, we collect and process the following personal data about you: name, email address, date of birth (optional), gender (optional) and, your preferences in receiving marketing communications (voluntary). We process such personal data for purposes of providing the newsletter and other marketing materials to the extent permitted by applicable law and where you have provided us consent to do so, and analysing your interests for marketing purposes.

CONTACT US

On our website, we offer you the opportunity to contact us via a contact form. For this we need the following personal data from you: email name, telephone number (optional), address (optional), date of birth (optional) and gender (optional). The personal data that you provide us in the context of this contact request will only be used to answer your inquiry and for the technical administration thereof. The transfer to third parties does not take place. Your personal data will be deleted as soon as we have processed your request or you revoke the consent you have given.

PROCESSING BASIS AND CONSEQUENCES – WHAT IS THE LEGAL JUSTIFICATION FOR PROCESSING YOUR PERSONAL DATA AND WHAT HAPPENS IF YOU CHOOSE NOT TO PROVIDE IT?

We rely on the following legal grounds for the collection, processing, and use of your personal data: your consent to the processing of your data for one or more specific purposes (as detailed in Section 1) ; or if we have a legitimate interest in doing so (including but not limited to) a legitimate interest in performing marketing activities, research activities, data analytics, internal administration functions, processing and enforcing legal claims and conducting our business in compliance with all applicable laws, relevant industry standards and our policies). The provision of your personal data is not required by a statutory or contractual obligation. The provision of your personal data is not necessary to enter into a contract with us or to receive our services/products as requested by you. The provision of your personal data is voluntary for you. Not providing your personal data may result in disadvantages for you, for example, you may not be able to receive certain products and services. However, unless otherwise specified, not providing your personal data will not result in legal consequences for you.

CATEGORIES OF RECIPIENTS AND INTERNATIONAL TRANSFERS – WHO DO WE TRANSFER YOUR PERSONAL DATA TO AND WHERE ARE THEY LOCATED?

We may transfer your personal data to third parties for the processing purposes described above as follows:

Within the Company: We may receive your personal data as necessary for the processing purposes described above. Depending on the categories of personal data and the purposes for which the personal data has been collected, different internal departments within the our Company may receive your personal data. For example, our IT department may have access to your account data, and our eCommerce and sales departments may have access to your account data or data relating to product orders. Moreover, other departments within our Company may have access to certain personal data about you on a need to know basis, such as the legal department, the finance department or internal auditing.

With data processors: Certain third parties, whether affiliated or unaffiliated, may receive your personal data to process such data under appropriate instructions (“Processors“) as necessary for the processing purposes described above, such as website service providers, order fulfilment providers, customer care providers, marketing service providers, IT support service providers, and other service providers who support us in maintaining our commercial relationship with you. The Processors will be subject to contractual obligations to implement appropriate technical and organisational security measures to safeguard the personal data, and to process the personal data only as instructed.

Other recipients: We may transfer – in compliance with applicable data protection law – personal data to law enforcement agencies, governmental authorities, judicial authorities, legal counsel, external consultants, or business partners. In case of a corporate merger or acquisition, personal data may be transferred to the third parties involved in the merger or acquisition. We will not disclose your personal data to third parties for advertising or marketing purposes or for any other purposes without your permission. Any access to your personal data is restricted to those individuals that have a need-to-know in order to fulfill their job responsibilities.

International transfers.

The personal data that we collect or receive about you may be transferred to and processed by recipients that are located inside or outside the European Economic Area (“EEA“). For recipients located outside of the EEA, some are certified under the EU-U.S. Privacy Shield and others are located in countries with adequacy decisions and, in each case, the transfer is thereby recognised as providing an adequate level of data protection from a European data protection law perspective. Other recipients might be located in countries which do not adduce an adequate level of protection from a European data protection law perspective. We will take all necessary measures to ensure that transfers out of the EEA are adequately protected as required by applicable data protection law. With respect to transfers to countries not providing an adequate level of data protection, we will base the transfer on appropriate safeguards, such as standard data protection clauses adopted by the European Commission or by a supervisory authority, approved codes of conduct together with binding and enforceable commitments of the recipient, or approved certification mechanisms together with binding and enforceable commitments of the recipient. You can ask for a copy of such appropriate safeguards by contacting us as set out in Section 7 below.

RETENTION PERIOD – HOW LONG DO WE KEEP YOUR PERSONAL DATA?

Your personal data will be retained as long as necessary to provide you with the services and products requested. Once you have terminated the contractual relationship with us or the competition has been completed or otherwise ended your relationship with us, we will remove your personal data from our systems and records and/or take steps to properly anonymize it so that you can no longer be identified from it (unless we need to keep your information to comply with legal or regulatory obligations to which our Company is subject–e.g., taxation purposes). We may retain your contact details and interests in our products or services for a longer period of time if our Company is allowed to send you marketing materials. Also, we may be required by applicable law to retain certain of your personal data for a period of 10 years after the relevant taxation year. We may also retain your personal data after the termination of the contractual relationship if your personal data are necessary to comply with other applicable laws or if we need your personal data to establish, exercise or defend a legal claim, on a need to know basis only. To the extent possible, we will restrict the processing of your personal data for such limited purposes after the termination of the contractual relationship.

YOUR RIGHTS – WHAT RIGHTS DO YOU HAVE AND HOW CAN YOU ASSERT YOUR RIGHTS?

Right to withdraw your consent: If you have declared your consent regarding certain collecting, processing and use of your personal data (in particular, regarding the receipt of direct marketing communication via email, telephone/SMS and postal), you can withdraw this consent at any time with immediate effect. Such a withdrawal will not affect the lawfulness of the processing prior to the consent withdrawal. Please contact us as stated in Section 7 below to withdraw your consent. Further, you can object to the use of your personal data for the purposes of marketing without incurring any costs other than the transmission costs in accordance with the basic tariffs.

Additional data privacy rights: Pursuant to applicable data protection law, you may have the right to: (i) request access to your personal data; (ii) request rectification of your personal data; (iii) request erasure of your personal data; (iv) request restriction of processing of your personal data; (v) request data portability; and/or (vi) object to the processing of your personal data (including objection to profiling). Please note that these aforementioned rights might be limited under the applicable local data protection law. Below please find further information on your rights to the extent that the GDPR applies: Right to request access to your personal data: You may have the right to obtain from us confirmation as to whether or not personal data concerning you is being processed, and, where that is the case, to request access to the personal data. This access information includes – inter alia – the purposes of the processing, the categories of personal data concerned, and the recipients or categories of recipient to whom the personal data have been or will be disclosed. However, this is not an absolute right and the interests of other individuals may restrict your right of access. You may have the right to obtain a copy of the personal data undergoing processing free of charge. For further copies requested by you, we may charge a reasonable fee based on administrative costs.

Right to request rectification: You may have the right to obtain from us the rectification of inaccurate personal data concerning you. Depending on the purposes of the processing, you may have the right to have incomplete personal data completed, including by means of providing a supplementary statement.

Right to request erasure (right to be forgotten): Under certain circumstances, you may have the right to obtain from us the erasure of personal data concerning you and we may be obliged to erase such personal data.

Right to request restriction of processing: Under certain circumstances, you may have the right to obtain from us restriction of processing your personal data. In such case, the respective data will be marked and may only be processed by us for certain purposes.

Right to request data portability: Under certain circumstances, you may have the right to receive the personal data concerning you, which you have provided to us, in a structured, commonly used and machine-readable format and you may have the right to transmit those data to another entity without hindrance from us.

Right to object: Under certain circumstances, you may have the right to object, on grounds relating to your particular situation, at any time to the processing of your personal data by us and we can be required to no longer process your personal data. Such right to object may especially apply if we collect and process your personal data for profiling purposes in order to better understand your interests in our products and services or for direct marketing. If you have a right to object and you exercise this right, your personal data will no longer be processed for such purposes by us. You may exercise this right by contacting us as stated in Section 7 below. Such a right to object may, in particular, not exist if the processing of your personal data is necessary to take steps prior to entering into a contract or to perform a contract already concluded. If you no longer want to receive direct marketing via email, telephone/SMS, and postal, you need to withdraw your consent as explained at the start of Section 5. To exercise your rights, please contact us as stated under Section 7 below. You also have the right to lodge a complaint with the competent data protection supervisory authority.

COOKIES AND OTHER TRACKING TECHNOLOGIES

This Website uses cookies and other tracking technologies.

What are cookies?

A cookie is a small text file a web portal installs on your computer, tablet or smartphone when you visit the portal. Cookies can help us in many ways, they make it for example possible for the portal to remember certain entries and settings (e.g. login info, language, font size and other display preferences) for a specific period of time so you do not have to re-enter this information every time you visit and navigate the portal., for example, by allowing us to tailor a Web site to better match your interests or to store your password to save you having to re-enter it each time. Furthermore, when you visit our website you may notice some cookies that aren’t related to us. If you go on to a web page that contains embedded content, you may be sent cookies from these websites.

If cookies aren’t enabled on your computer you will still be able to browse www.zevaorganics.com, but your experience will be limited and you may not be able to add items to your bag and buy them.

Using your web browser’s settings you can view the cookies on your computer, remove all or some cookies and set rules on when to allow and not allow cookies to be set.

We don’t control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them. If you do not wish to receive cookies, please configure your Internet browser to erase all cookies from your computer’s hard drive, block all cookies or to receive a warning before a cookie is stored.

For more information on how to manage cookies in your particular web browser we recommend you visit www.aboutcookies.org.uk

Here’s a list of the main cookies we use and what we use them for.

Google Analytics

Google Analytics helps us see how visitors get to and navigate around our website, allowing us to constantly improve the site. The data collected is anonymous (which adverts you might have seen, which browser you’re using, the date/time of your visit, demographic information and which pages you viewed) or pseudonymous (your IP address). Aggregated and anonymous data can be shared with 3rd parties in the form of market place /industry vertical performance insight and benchmarking. To manage Google Analytics cookies see https://tools.google.com/dlpage/gaoptout/ (opens in a new window – please note that we’re not responsible for the content of external websites).

OUR ‘SHARE’ TOOLS

We let you ‘share’ your favourite products and web features with your friends and followers on social networking sites like Facebook and Twitter. As we don’t control the cookie settings of sites like these, we suggest you check their T&Cs for more information about how they use cookies.

FURTHER INFORMATION ABOUT COOKIES

If you’d like to learn more about cookies in general and how to manage them, visit www.aboutcookies.org.uk (opens in a new window – please note that we’re not responsible for the content of external websites).

THIRD PARTY COOKIES

When you visit our website you may notice some cookies that aren’t related to Zeva Organics. If you go on to a web page that contains embedded content, from YouTube for example, you may be sent cookies from these websites. We don’t control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them. Some of the business partners that may set cookies on our website include:

Partner name

None currently

CONTROLLING COOKIES

You can randomly manage and/or delete these cookies. You can delete all of the cookies stored on your computer and you can set up most browsers in such a manner that the archiving of cookies is prevented in the first place However, if you do this, you may have to manually adjust some settings every time you visit and live with the impairment of some of the functions.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time in response to changing legal, regulatory or operational requirements. We will notify you of any such changes, including when they will take effect, by updating the “Last revised” date above or as otherwise required by applicable law.

Your continued use of our Website after any such updates take effect will constitute acceptance of those changes. If you do not accept updates to this Privacy Policy, you should stop using our Website.

Delivery Options

We currently deliver to the UK only.

Royal Mail 1st class – [£}

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Next Day delivery (UK only) – [£}

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We want to make sure that your Zeva Organics goodies arrive safe and sound, so there are a few delivery requests we can’t commit to:

Leaving parcels over fences

Leaving parcels on doorsteps

Putting parcels through windows

Leaving parcels in bins/bin cupboards or wheelie bins

Leaving parcels exposed to the elements

Delivery Charges

Please note that Zeva Organics cannot be held responsible for late/failed deliveries for reasons outside of our control i.e. in the cases of adverse weather conditions.

Where a signature is required, please ensure that there will be somebody available at the delivery address who will be able to provide this. In the event that you should miss your scheduled delivery, the courier should leave a notification card and re-attempt the following working day. The courier will attempt delivery the order on 3 consecutive working days, unless they are instructed by the recipient or a member of our Customer Service team to hold for a future delivery date or collection will be made from the depot. Please note that changes of delivery address will need to be made via the Customer Service team. Should the courier be unable to complete delivery after the 3 attempts have been made, your order will be returned to us. In these cases Zeva Organics reserve the right to charge you again for any return and re-send costs that we incur.

Please note, we do not despatch or deliver at weekends or public holidays and are unable to deliver to PO Boxes.

Refunds & exchanges

We aim to process exchanges within 2 working days from the date the return is received. Delivery charges may be applied for exchanges; charged at the standard rate (please refer to the Delivery Options above for further details).

Refunds will be applied against the original payment method within 2 working days from the date the return is received. Refunds may take 5-7 working days to show against an account, depending on your bank.